Communication Skills - Unit Description
This unit provides an introduction to the principles and practices of effective communication in personal, academic, and professional settings. It covers verbal and non-verbal communication, active listening, interpersonal skills, and digital communication. The course also explores barriers to communication and strategies for overcoming them.
Course Objectives:
By the end of this unit, students should be able to:
1. Understand the fundamentals of communication and its significance in various contexts.
2. Develop effective verbal and non-verbal communication skills.
3. Enhance active listening and feedback techniques.
4. Identify and overcome common barriers to communication.
5. Improve interpersonal and intercultural communication skills.
6. Utilize digital and written communication effectively in professional settings.
Key Topics:
Introduction to Communication
Definition and importance
Elements of communication
Communication process and models
Types of Communication
Verbal and non-verbal communication
Written communication
Digital and mediated communication
Interpersonal Communication
Active listening and feedback
Emotional intelligence in communication
Conflict resolution and negotiation
Barriers to Communication
Psychological, cultural, and physical barriers
Strategies to overcome barriers
Professional and Business Communication
Public speaking and presentations
Business writing (emails, reports, memos)
Workplace communication ethics
Intercultural Communication
Cultural sensitivity and diversity
Effective communication in multicultural environments
Digital Communication and Social Media
Effective online communication
Managing professional digital presence